How to block unwanted calls and manage call blocking

Call Block allows you to block calls from specific phone numbers and telemarketers. Blocked callers hear a voice recording that says you’re not currently accepting calls.

Block a specific phone number

1. Press * 6 0 (on a rotary phone, dial 1.1.6.0).
2. Listen to the voice-recorded instructions for call blocking options. Phone numbers you add to your Call Block list will be repeated back to you.

Cancel call blocking

To cancel call blocking, Press 8.0 (on a rotary phone, dial 1.1.8.0).

Block telemarketing calls

If you know the phone number of a specific telemarketer, you can dial *60 to block them.

If you're tired of receiving unwanted telemarketing phone calls in general, try signing up for the Do Not Call Registry.

The National Do Not Call registry

The Do Not Call Registry lets you register your home or mobile phone number for free. It's backed by the U.S. Federal Trade Commission. And the registration never expires.

1. Open the website: www.donotcall.gov.
2. Click Register Your Phone.
3. Register up to three different phone numbers.
4. Enter your email address.
5. Reply to the verification email when you receive it.

What the registry does not do

The Registry will not block calls from charities, political calls, surveys and information calls. It will not block calls from a company or organization that has a relationship with you. To stop calls from any of these companies or groups, you must ask them to take you off their list. They are required to honor your request.

Call blocking errors

Call blocking can be a helpful tool when it comes to unwanted spam or robocalls. However, when call blocking erroneously block telephone numbers incorrectly or demonstrate caller ID authentication issues, it can be a nuisance.

If you believe a telephone number is being blocked in error due, or mistakenly being identified as Potential Spam on Caller ID, contact us at the number below and use the following menu steps for assistance:

1. Press 3 for existing customer
2. Enter Account number
3. Press 1 for home service or 2 for business service.
4. Press 5 for technical support
5. Press 4

Our team will work as quickly as possible to help address your issue.